The Kepner Tregoe method (KT-method) is a problem analysis model in which the “problem” is disconnected from the “decision”. An English synonym for this. The Kepner Tregoe Matrix is a one of the most unique, documented analysis and decision-making methods. It is sometimes called a root cause analysisand. K.T. Decision Analysis. 1. Write a concise decision statement about what it is we want to decide. – Use first four problem-solving steps to gather information. 2.

Author: Shakagami Kagaramar
Country: Egypt
Language: English (Spanish)
Genre: Video
Published (Last): 1 July 2004
Pages: 301
PDF File Size: 18.21 Mb
ePub File Size: 6.88 Mb
ISBN: 176-7-94364-582-3
Downloads: 35749
Price: Free* [*Free Regsitration Required]
Uploader: Kajiktilar

The Kepner-Tregoe Matrix

Henry Mintzberg Organizational Configurations December 18, When you use this matrix to guide your thinking when facing a particularly important decision, you will be able to frame the question at hand in a number of important ways.

While the Kepner-Tregoe Matrix can become quite complex depending on how many factors are involved in a given decision, the basis of the model comes down to four steps. Think of this as a preventative step that is going to help keep you out of trouble when actually implementing the decision in the organization.

As a consequence, the traditional thinking pattern became a part of human nature. It is a structured technique to identifying and rank all factors critical to the decision. Here the actual cause of the problem and the relationship between cause and result are searched for why did it happen. The founders Charles Kepner and Benjamin Tregoe developed a rational working method in the s in which they researched and identified the troubleshooting skills of people.

Prepare a decision statement having both an action and a result component. How many decisions do you make in a day? What problems have come up that require some sort of solution?

It’s difficult to believe that there won’t be any bias in there whatsoever!

Knowing what you would consider to be a success can help you through the rest of the decision making process. Given the importance of decisions in business, it only makes sense to use tools like the Kepner-Tregoe Matrix to assist in the process.


Tregoe in the s. Everything should be very general in nature at this point as you attempt to get a firm grasp on what is going on, and why a decision needs to be made in the first place. Every implementation has affects on existing operations and procedures and the impact a new decision will have on them whilst it is being put into action must be identified before proceeding.

Before rushing into action making your decision take hold throughout the organization, think about the various issues that may come up and how they will be dealt with.

The Kepner-Tregoe Matrix

If you liked this article, then please subscribe to our Free Newsletter for the latest posts on Anlaysis models and methods. Once all of the options have been laid out in front of you, the final decision can be made.

You need to take your time when accurately defining the problem and its underlying causes. It was developed by Charles H. You can think of decisiom as the top level view of the decision that needs to be made. This is often problematic because the universe often has other plans!

Kepner Tregoe Method

Trsgoe is a step-by-step approach for systematically solving problems, making decisions, and analyzing potential risks. Make a final, single choice between top alternatives A further defined process, for use in conjunction Kepner Tregoe evaluation tools, is as follows: Add a link to this page on your website: ITIL is the new way of thinking, but it can be decisoin dry and robotic unless it is underpinned with good decision tools.

By using a good problem analysis in advance, a process will be created to prevent future problems or in emergencies, to limit the damage. Although it is offered as an unbiased decision matrix, somebody has to decide the relative importance of the objectives, the probability of occurrence of adverse reactions and the relative significance of each of these reactions.


Once you have completed the necessary steps in order to think about your choice from a variety of angles, you should have the confidence needed to make the right selection.

Step Four — Potential Problem Analysis: Always up-to-date tdegoe our latest practical posts and updates? It may help you to utilize critical thinking skills, organize and prioritize information, set objectives, evaluate alternatives, and analyze impact. You are always going to be limited in business by a variety of factors, so making dexision best possible pick given the options at hand should be your goal.

Much patience and determination may be required! According to the Kepner Tregoe Method, different tasks involve different problems, which in turn need different approaches. Kepjer Managerial Roles December 29, The user of will evaluate alternative courses of action to optimize the selected result based on explicit objectives.

Kepner Tregoe Method, a problem solving and decision making tool | ToolsHero

Through research Charles Kepner and Benjamin Tregoe discovered that the registration of a problem is not a uniform process. This step is where you begin to narrow in on the specifics of what is going on within the business.

Here potential future problems are anticipated and preventative actions are developed what will the result be. You might assume that you know exactly what the problem is, so you may just rush through this step in order to start working on solutions.

However, just as was the case with the first step, that would be a mistake.

Based on the decision making criteria, choices are made to arrive at potential problem resolutions how should we act. Decision Making Steps Kepner Tregoe describes the following steps to approach decision analysis: